This page outlines all of Finest Fruit Juice policies which affect you and issues that you may have questions about. If you have question that is not answered here, then please email us using the contact form.
Delivery within the United Kingdom
We aim to dispatch all orders as soon as possible after receipt, this will normally be within 48 hours. If an item is not available we will inform you via email of the delay. Currently most items are sent by First Class mail, larger items however will be normally sent by courier. We reserve the right to select a different method of carriage at our discretion.
Next Day Delivery
Orders placed no later than midday on the day of ordering will be dispatched
that day via our courier to the address you have provided. Orders placed
after this time will be dispatched the following working day.
Whilst we aim to ensure that the next day delivery time is met, there are sometimes issues with delivery which are outside our control. As soon as we know about any delivery issues which may affect your order, we will of course contact you.
For delivery to other countries please contact us for a postage quotation before placing your order.
Our customer support 24*7 telephone number is 01782 897455.
Cancellation Rights and Guarantee
Finest Coffee offers a 100% satisfaction cancellation right and guarantee,
which means if you are not satisfied with any product that you purchase from
our online store you can cancel your contract within seven working days, the
seven working day cancellation period begins the day after the day the goods
are received, for a full refund. Full Money including the initial postage
and packing charges will be refunded within thirty days of your
Should you wish to cancel your order please notify us as soon as possible. If the order has not yet been shipped we can simply cancel the order. However, if you are in receipt of your goods you the consumer must arrange for the return of the goods at your own costs. If the goods are not returned, Finest Coffee will collect them, and deduct the direct cost incurred from the refund.
Finest Coffee believes that all goods supplied are of the highest quality
and attempt to provide an excellent service at all times. However, should
any goods or aspect of our service not meet your expectations please let us
know by contacting us or by writing to:
Customer Services Department
Finest Fruit Juice.
Company number 09337928
23 Woodland Hills
We will acknowledge receipt of all complaints by return and endeavour to fully answer all queries within 5 working days. If your query cannot be answered fully in this time, we will contact you to advise a likely timescale for resolution.
For all UK Mainland orders, items are sent via courier on a next day service. Deliveries sent outside the UK mainland are sent via standard parcel carries. Deliveries to the Highlands and Islands, Republic of Ireland, Ireland take 2-3 days.
Please ensure that you select the correct delivery destination when placing your order. We reserve the right to charge your account for additional delivery charges in the event that you select the incorrect shipping destination, for example where UK mainland delivery is selected for items shipped to Jersey, we will charge your account with the difference between the two delivery charges.
For Tailor Made Products, including car mats and tailored car covers, these items are manufactured to order. Please allow 1-2 days for us manufacture your item.
Delivery charges are detailed in the checkout process. For your convenience, items can be tracked. We send a tracking code to the email address that you specify when your order is dispatched. If you have not provided a valid email address, this will not be possible.
If the goods are lost or damaged in transit, please let us know promptly (within 10 days).